We will ship your order to your home or workplace via FedEx, UPS or On Trac. We ship frozen products in coolers packed with dry ice to ensure your purchase arrives cold within the designated shipping time frame. Please be aware that dry ice is very cold (-109.3°F), and can be dangerous if not handled correctly. We include specific instructions to provide for safe handling and disposal of any dry ice that may remain in your cooler upon arrival. Please do not handle dry ice with bare hands.
Frozen shipments cannot be in transit over the weekend so the destination, shipping method and day that your order is placed can all affect when your order will arrive. We ship Monday through Thursday, however, if the transit time required to ship your order after a Tuesday during a given week would require your order to sit in a shipping company’s warehouse over the weekend, it will be held until the following Monday. Most of our shipments arrive within 2-5 business days after your order is placed. Business days are Monday-Friday for residential addresses.
We will send you a shipment notification with your tracking number when your order ships.
Please do not attempt to send frozen items back to us. If we make a mistake, we’ll be happy to correct it by processing and fulfilling a new order for you.